An overlooked but mighty issue exists within the e-commerce industry, drowning retailers in unaccounted-for expenses and time: returns. Returns have always been a nuisance for companies in the digital age, but with the pandemic accelerating the e-commerce market to $4.9 trillion1 worldwide in 2021, the returns monster is only growing. To their own detriment, many companies fail to take this issue seriously: eight in 10 executives2 admit that addressing return strategy is not a priority for their C-suite. In today’s fast-paced market, retailers must invest in reverse logistics technology, and consider returns as a part of their business strategy, or risk losing customers, money, and time. Check out the following industry trends such as…
Reverse logistics must also be data-driven
Consumers’ demands are evolving
Sustainability is the future
