FAQ

HAVE A QUESTION? WE HAVE THE ANSWER.

If you can’t find your answer here, send us your question to: [email protected]

MySizeID offers shoppers the best online shopping experience by helping them find their right sizes, according to their personal measurements. MySizeID uses patented technology and unique algorithms to capture a person’s measurements using smartphone sensors, without the need for a camera.

Sizes don’t mean much when every brand has a different size chart, in short.  MySizeID tells you what fit you at different stores in different clothing lines, according to your unique ID. We let you have the bottom line so you can enjoy a free headache shopping experience.

We’ve got you covered. Each measurement has a tutorial video that shows you exactly how and where to place your smart phone, explaining the beeping sounds and what to do when you hear them. The videos are also accompanied by pictures, making things extremely simple, whichever tutorial you choose. If you still need further assistance, send us an email to: [email protected]

Unfortunately, when shopping online you need to be online. This is also the case with MySizeID. You can use WiFi or a data plan, but you do have to be connected to the internet.

MySizeID correlates your personal measurements with retailers’ size charts and shows you the suggested size that fits you best in a specific retailer’s store (a Medium in one store may be smaller, or larger, than a Medium in another store…) Sometimes your personal preferences may lean towards a certain size, even though our calculations recommend a different size; we suggest you try our suggestion and let us know how it was.

Once you start creating you sizing ID, make sure your phone’s volume is turned up, so you’ll be able to hear the beeping sound. If you are in a loud environment or need your smartphone to be muted, this probably isn’t the best time to measure yourself Wait for another time, when you can enjoy the MySizeID experience to the fullest.

That was easy, wasn’t it?
Now all you have to do is click on the “Go Shopping” button to start shopping your favorite brands.

We have to be extremely accurate in order to give you your perfect size, which means you have to follow the measurement tutorials exactly as directed. If you received an error message, we suggest watching the video tutorial again or looking at the images. If you try again and still get an error message, let us know – we’re here for you and will be happy to assist.

We respect your privacy, which is also why we don’t require a camera or ask for pictures – we don’t need to see your body, we don’t need to store scantily clad images of you or images in tight clothing, and you don’t have to worry about where those images could end up. Your data is used to create a unique sizing ID for YOUR shopping needs. For our Privacy Policy please visit: http://privacy.mysz.io/mysizeid.html

Stop, we’re blushing. ? We’re happy to tell you that our R&D team is working non-stop on future developments. We recommend following our social profiles on Facebook and twitter and our website updates on mysizeid.com

Feel free to send us any idea you have, we love creativity and are always open to feedback: [email protected]

MySizeID requires specific device functionalities in order to accurately collect measurements. We take our accuracy very seriously, so we check every device before launching it.

*iOS – MySizeID runs on all iPhone devices that were released since 2014 – meaning iPhone 6 and up.

*Android – MySizeID runs on all Android devices that include Gyro and Accelerometer sensors.

 

To change your personal information (gender, age, height, weight) click on the menu button at the top left corner of the screen, click on “Profile”, then click on the pencil icon next to “Personal”. Please note that by confirming changing your personal information, all your previous data- including the measurements you have taken before- will be erased.

 

It’s a known industry fact: 80% of returns are size related. We know that getting the right fit & size is a challenge and merchandise returns are a great loss that leaves you battling for your shoppers’ loyalty.  MySizeID is your solution for these returns.

MySizeID uses a patented algorithm that allows your shoppers to measure themselves with their smartphones, using sensors and not the camera.

With only four quick and basic measurements, your shoppers will know their full-body sizes and MySizeID will help them pick and purchase their perfect fit, every time. When your shoppers know their size, you’re increasing their confidence, gaining their loyalty, and of course: increasing conversions.

MySizeID helps retailers every step of the way with a full 360° solution:

The MySizeID omnichannel solution offers in-store express contactless shopping, ideal for the COVID-19 era; the MySizeID app is used for a seamless online shopping experience, with no hesitations; and the MyDash dashboard lets you easily add sizing charts, check your shoppers’ sizes, and restock accordingly.

MySizeID can measure anything. Take a look at our measurement guide and see the measurement options we offer our retailers.

Need a better fit for your business? No problem! Let us know what you need at: [email protected]

Sure, we’re glad you asked. The MySizeID fashion suite offers retailers a 360° solution that includes MyDash and the MySizeID widget, app, and SDK.

MyDash is MySizeID user-friendly, web-based dashboard, where you can manage your sizing charts and the MySizeID website widget. Once you join MySizeID, you will have access to MyDash.

The MySizeID widget creates a unique sizing ID for every shopper, based on their personal measurements, so they can be certain that the item they selected will actually fit them. When you use the MySizeID widget in your online store, it’s easier for your shoppers to know their actual and accurate size every time they visit your store, and when every item fits perfectly, your customers will buy more and return less.

The MySizeID 360° fashion solution helps you: optimize your customer database, get to know your shoppers, and restock inventory of relevant items accordingly.

MySizeID is a full solution that will give your shoppers an easy and simple tool to quickly generate their size ID and find their ideal size.

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